Update a User's Username and Password

Administrators, Supervisors, and Employees can log into the uAttend web portal or smartphone app using their username and password, providing the necessary permissions are enabled. To add a person's username and password to the account, an administrator or supervisor with the necessary permissions can invite them through their profile on the web portal. 

Once invited, the person will receive an email with a link to update their username and/or password. 

If you are adding a new user, check out these articles: Add Administrator Wizard, Add Supervisor Wizard, and Add Employee Wizard.

To update the information as an administrator or supervisor (with permissions):

1. Log in to the uAttend cloud portal. 
2. Click on the People tab.
3. Click on the person's name to open their profile.
4. Verify the person's email address in their profile. If the person does not have an email address listed, you will need to add one. 
5. Click the Invite User or Update Password hyperlink. 
6. An email with a link is sent to the person from us ([e-mail]).
7. If the person doesn't attempt to login using the link in the invite email within 24 hours, the link will expire. You are able to resend the link. If you resend the link, the link in the previous email will no longer be active.

To add your username and password from the Invite User email:

1. Click Login in the Invite User email. You will be taken to a separate screen to enter your username and password. 
2. Your default username will be displayed. You can update the username to a unique 4-50 character username. 
3. Enter a password making sure to meet the new password requirements.  Passwords cannot include the < symbol.
4. Click the eye icon to toggle the password's visibility on or off. 
5. Confirm your password. Both passwords must match in order to save. 
6. Click Save to save your username and password. 

To update your password from the Reset Password email:

1. Click Reset Password in the Reset Password email. You will be taken to a separate screen to create your new password. 
2. Enter a password making sure to meet the new password requirements. 
3. Click the eye icon to toggle the password's visibility on or off. 
4. Confirm your password. Both passwords must match in order to save. 
5. Click Save to save your new password. 

Complexity Requirements

• 12-50 characters
• 1+ Numbers
• 1+ Uppercase
• 1+ Lowercase
• 1+ Symbols. Symbols accepted include: ~`!@#$%^&*()-_+={}[]|\;:">,./?
• The < symbol cannot be used