Why are timeclock punches not showing up on timecards?

If your employees have been using a uAttend time clock to record their punches and the punches are not appearing on the time cards or reports, it is likely that the time clock is currently offline. 

Note: If the device is factory reset, the punches will be permanently deleted and non-retrievable. It is highly recommended to reconnect to your network and ensure punches are showing on the account before factory resetting the device. 

To transfer punches from the time clock to the account:

1. Check the time clock's connection status indicator directly on the device.  
2. If the connection is offline, proceed to reconnect the time clock to your network. 
   • Connection errors (BN6000N, BN6500N)
   • Connection errors (DR2500, DR2000)
   • Connection errors (JR2000/NX2500)
   • Connection errors (BN5000, BN5500, BN6000, BN6400/BN6500)
   • Connection errors (CB5000, CB5500, CB6000, CB6400/CB6500)
3. Once successfully reconnected, allow up to 5 minutes for the punches to transfer to the associated account.
   • Please note that that the transfer speed may vary based on your network's strength and the number of punches to be transferred.