Update to Our Password and Email Requirements

At uAttend, your data security is our top priority. We continuously strive to ensure our accounts are as secure as possible. To enhance account security, we recently updated our system to require more complex passwords and email address verification. This means that anyone logging into the system will need a verified email address.

These changes are designed to safeguard your data and give you peace of mind. By strengthening our password requirements and using emails for password recovery, we're adding extra layers of protection to keep your information secure.

What does this mean for you?

• For any current users who have a username, a valid, unique email address will need to be added to their profile if they do not have one already. 
• Any person on your account who currently has a username and password will need to update their password to our current complexity requirements.
• Each profile must have a unique email address. Two profiles cannot use the same email address.

In order to update this information, an administrator or supervisor can send a link from the uAttend web portal or you can update your information when logging in on your company login page. Click the links below to jump to the specific steps relevant to you or continue reading.

• Update the information as an administrator or supervisor (with permissions)
• Add your username and password from the Invite User email
• Update your password from the Reset Password email
• Update your information on login

To update the information as an administrator or supervisor (with permissions):

1. Log in to the account. 
2. Verify the person's email address in their profile. If the person does not have an email address listed, you will need to add one. 
3. Click the Invite User or Update Password hyperlink. 
4. An email with a link is sent to the person from us ([e-mail]).

To add your username and password from the Invite User email:

1. Click Login in the Invite User email. You will be taken to a separate screen to enter your username and password. 
2. Your default username will be displayed. You can update the username to a unique 4-50 character username. 
3. Enter a password making sure to meet the new password requirements. 
4. Click the eye icon to toggle the password's visibility on or off. 
5. Confirm your password. Both passwords must match in order to save. 
6. Click Save to save your username and password. 

To update your password from the Reset Password email:

1. Click Reset Password in the Reset Password email. You will be taken to a separate screen to create your new password. 
2. Enter a password making sure to meet the new password requirements. 
3. Click the eye icon to toggle the password's visibility on or off. 
4. Confirm your password. Both passwords must match in order to save. 
5. Click Save to save your new password. 

To update the information on login:

1. When attempting to log in, you will see an account security update page.
2. If we do not have an email address on file, you will need to enter and confirm your email address. 
3. Enter and confirm your new password meeting the listed security requirements. 
4. Click the eye icon to toggle the password's visibility on or off. 
5. Click Update Now to update your password.

Complexity Requirements

• 12-50 characters
• 1+ Numbers
• 1+ Uppercase
• 1+ Lowercase
• 1+ Symbols. Symbols accepted include: ~`!@#$%^&*()-_+={}[]|\;:">,./?
• The < symbol cannot be used