How to Connect Your Timeclock to an Internet Network Follow
A stable internet connection on your timeclock ensures continuous communication with our servers, enabling quick and accurate timekeeping. While the exact steps to connect to your network depend on your model and connection type, the steps remain relatively similar. Many of our timeclock models are Wi-Fi compatible and all models can connect using a LAN (Ethernet) connection. This guide provides an overview of connecting your timeclock as well as troubleshooting tips if you encounter issues. For model-specific instructions, check out the links at the bottom of this article.
Connect with a LAN (Ethernet) Connection
As previously mentioned, all uAttend timeclocks can connect via LAN.
To connect the timeclock with a LAN (Ethernet) connection:
- Connect your timeclock to your router or modem using an Ethernet cable. For complex networks, such as those with sub-networks, consult your IT team to ensure proper configuration.
- After connecting the timeclock, reboot it by unplugging the timeclock from the outlet, waiting 30 seconds, and plugging it back in.
Ensure the connection is continuous and uninterrupted for the timeclock to function properly.
Connect with a Wi-Fi Connection
Prior to attempting to connect your device to a Wi-Fi network, check if your model is Wi-Fi compatible. Our Wi-Fi compatible devices only connect to 2.4 GHz Wi-Fi networks.
To connect the timeclock to a Wi-Fi network:
- Use the 5-digit admin passcode to access the connection settings in the Admin menu. The passcode is available to account administrators in the web portal after the device has connected to the account.
- Select your Wi-Fi network from the list of available networks and enter your Wi-Fi password. For models like the BN-N Series, the BN Series, and the CB Series, specific steps are required to enter the Wi-Fi password. Refer to the model-specific instructions linked below for details.
If your network requires interaction with a webpage to allow connections, such as with a captive portal (e.g. at hotels or airports), the timeclock will not be able to connect automatically. Work with your IT team to bypass these restrictions.
Troubleshoot Connection Issues
If your device is not connecting to your network, here are some common troubleshooting tips to get your device connected.
1. Forget and Reconnect to the Network
Navigate to the network connection settings in the device's admin menu, forget the current network, and then reconnect. Ensure you select the correct connection type - Wi-Fi or LAN.
2. Verify the DHCP and Proxy Server Settings
If you are not using a static IP address or a proxy server, be sure DHCP is on and Proxy Server Settings (if applicable) are off. Refer to the model-specific instructions linked below for more information.
3. Reboot the Timeclock
Sometimes a reboot is all you need to connect to your network. Unplug the device, wait 30 seconds, and plug it back in. Then attempt to reconnect to your network.
4. Test on an Alternate Network
If issues persist, try connecting the timeclock to an alternate network, such as a mobile hotspot or home connection.
5. Check Your Network Permissions
Ensure free and open communication between your network and our web servers. Verify your network's firewall or security settings allow communication with our servers and ports.
Web Servers:
- ws.trackmytime.com
- ws1.trackmytime.com
- ws3.trackmytime.com
- ws4.trackmytime.com
- ws5.trackmytime.com
- ws6.trackmytime.com
- Devicemanagementplatform.workwelltech.com
- v2.trackmytime.com
- app1.trackmytime.com
- app3.trackmytime.com
- app4.trackmytime.com
- app5.trackmytime.com
- app6.trackmytime.com
- utilities.pptdev.com
Ports:
- 80, 443, 59777, 59778
Consult your IT team for network-specific troubleshooting. While our support team can assist with device setup, troubleshooting your network is outside the scope of our support.
Model Specific Guides
For model-specific instructions, click on the appropriate link below.