Face template registration errors (DR2500, DR2000) Follow
We understand that you're requesting information on how to set up face templates and authentication for your employees, so we wrote these helpful guides to walk you through this process! Follow the steps in these articles to resolve any facial recognition errors that occur when attempting to punch using a face template on a DR series timeclock.
| ERROR MESSAGE | NOTES |
| SORRY, USER NOT FOUND |
This message displays if a user attempts to punch in, but their facial ID or PIN number has not been assigned to their user profile. |
| SORRY, USER NOT VERIFIED |
This message displays if a user attempts to punch in, but their facial template has not been registered. |
Click on the links below to find out more!
- Features and specifications for DR series timeclocks (including networking requirements to avoid face recognition errors)
- Biometric data disclosure
- Add, remove, or replace employee face templates
- Sync data
- Set up an employee for PIN punching
- Employee guide to the DR series timeclock
If you still have a question, feel free to click on the 💬 Support icon at the bottom right corner of the page, while you're viewing the article, or from your uAttend portal to get connected to one of our friendly and knowledgeable technicians!