I am not receiving an authentication code to onboard a timeclock.

Applies to: All Devices, BN5000, BN5500, BN6000, BN6500, BN6000N, BN65000N, CB5000, CB5500, CB6000, CB6500, DR2000, DR2500, JR2000, JR2500

For account security, an authentication code will be sent to the administrator email address on file and must be verified on the timeclock before it can be added to your account. The email with this code will only go to the address listed for users with an administrator profile on your account. If you do not see the email with this code within a minute of the onboarding attempt, try the suggestions listed below. You can click the links below to jump to the relevant section.

• Verify Your Company ID and Administrator Email Address on File
• Connect the Timeclock to Your Network with a LAN Connection
• Check Your Email Filters

Verify Your Company ID and Administrator Email Address on File

You will need your company ID to find your account and have access to the administrator email address to receive an activation code when adding a new timeclock to your account. If you enter the wrong ID or your email address is incorrect, you will not receive the code and our team cannot retrieve it for you.

Connect the Timeclock to Your Network with a LAN Connection

It is strongly suggested to use the LAN connection method when onboarding your timeclock. After the initial setup, you can relocate and wall-mount the device and your IT department can make any needed provisioning to connect to your WIFI network, network switch, or access point (if applicable).

Check Your Email Filters

Check your various folders in your email including your spam folder.

If you still cannot locate the email, you may have email filtering enabled. Email filtering is a common method for clients to protect their inboxes from unwanted and dangerous emails, such as ransomware and phishing emails, however, this process can also interfere with legitimate emails.

Check with your IT department or systems administrator to review your domain email security settings that may be filtering the authentication email and confirm that the timeclock has been allowed free communication to and from our servers on all ports and all addresses listed below. You may also need to check with your email provider to see if there is a third-party server that is filtering or monitoring your messages.

Finally, you can test using a Gmail or Yahoo address as your administrator email address to see if the issue persists. If your emails are being received correctly on Gmail or Yahoo, it is likely that the issue is with your email server settings. If the issue is confirmed to be with your email server settings, you will need to consult with your IT department for further assistance. Unfortunately, we are unable to provide instructions on how to fix this issue as it is an IT-related issue.

Ports:

• 80
• 443
• 59777
• 59778

Web Servers (for whitelisting):

• ws.trackmytime.com
• ws1.trackmytime.com
• ws3.trackmytime.com
• ws4.trackmytime.com
• ws5.trackmytime.com
• ws6.trackmytime.com
• Devicemanagementplatform.workwelltech.com
• v2.trackmytime.com
• app1.trackmytime.com
• app3.trackmytime.com
• app4.trackmytime.com
• app5.trackmytime.com
• app6.trackmytime.com
• utilities.pptdev.com