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Welcome to the uAttend Help Center!

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  1. uAttend
  2. Getting Started with uAttend
  3. FAQ's

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FAQ's

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  • Getting started with uAttend
  • How are the hourly totals for week 1, 2, etc. calculated on the timecards and why are they different than report totals?
  • Can I have access to the uAttend API?
  • Price Increase
  • How do I troubleshoot issues with the mobile app?
  • How do I track absences in uAttend?
  • Can my employees use multiple devices/punch methods in a shift?
  • Do the employee biometric (fingerprint and face template) consent, signature collection, and compliance laws apply to me in my state?
  • What are all the reports in uAttend and what do they do?
  • How do I access my account that has been restricted?
  • What is my Dealer ID?
  • Why are there additional fees on my invoice?
  • What is the model number of my timeclock device?
  • How do I use time-off benefit accruals like vacation, sick, or other?
  • How do I purchase additional timeclocks, RFID badges, or key fobs?
  • Are there uAttend instruction guides for my employees?
  • Can I use uAttend for salaried employees? 
  • Can I have uattend automatically punch people in or out?
  • Do I need to update for daylight savings time (spring forward, fall back, DST)?
  • Why is there a padlock on the screen when I log in?
  • How do I transfer archived RFID badges/key fobs to new employees?
  • Can administrators and supervisors clock in and have timecards?

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