Issue a Support Ticket from a CB Timeclock

As the account admin, you will want to be able to effectively manage the timeclocks on your account.  The articles here are meant to give you an understanding of the features and functions of your CB series (CB5000, CB5500, CB6000, CB6400/CB6500) device(s).

Notes:

• There are also settings and features to configure in the cloud portal that relate to your (CB5000, CB5500, CB6000, CB6400/CB6500) timeclock(s).
• You will need your company ID (to find your account) and have access to the administrator email address (to receive an activation code) when adding a new timeclock to your account.
• Verify with your IT department that the timeclock has been allowed free communication (to and from our servers) on all ports and to/from all addresses on the lists in this article.

To issue a support ticket on the CB timeclock:

1. Press the MENU key.
2. Enter the five-digit administrator passcode.
3. Press OK.
4. Use the down arrow to select SYSTEM MANAGEMENT. 
5. Press OK.
6. Use the down arrow to select HELP.
7. Press OK.
8. Press the down arrow to select ISSUE SUPPORT TICKET. 
9. Press OK.
10. If successful, you will receive the message, "Request received. Ticket has been created." A support representative will reach out.