Reset a CB Time Clock to Factory Settings

This guide explains how to reset a CB series (CB5000, CB5500, CB6000, CB6400, CB6500) time clock to their factory settings. A factory reset is often necessary when troubleshooting or preparing a device for reassignment.

Important: Resetting a time clock will change its device ID. Before proceeding, verify that the previous device ID has been removed from your account in the uAttend cloud portal. Click here for instructions on removing a device from your account. Please note that any fees for additional devices, whether used or unused, are non-refundable.

Notes:

• A factory reset will delete any saved offline punches being stored on the device. To transmit those punches, the device must be on an internet connection that does not interrupt communication to our servers.
• There are also settings and features to configure in the cloud portal that relate to your (CB5000, CB5500, CB6000, CB6400/CB6500) timeclock(s).
• You will need your company ID (to find your account) and have access to the administrator email address (to receive an activation code) when adding a new timeclock to your account.
• Verify with your IT department that the timeclock has been allowed free communication (to and from our servers) on all ports and to/from all addresses on the lists in this article.
• It is necessary to use the LAN connection method when resetting your timeclock.  After the initial setup, you can relocate the device and your IT department can make any needed provisioning to connect to your WIFI network, network switch, or access point (if applicable).
• This process may update the device ID. You will want to remove previous device IDs from your account.

To reset the device to factory settings on the CB timeclock:

1. Press the MENU key.
2. Enter the five-digit administrator passcode.
3. Press OK.
4. Use the up and down arrows to select SYSTEM MANAGEMENT. 
5. Press OK.
6. Use the up and down arrows to select RESET TO FACTORY SETTINGS.
7. Press OK.
8. You will be prompted with the message, "Are You Sure?"
9. Press OK.
10. Once the device is done rebooting, you will need to onboard the timeclock.