Reset a JR, JP, or NX Time Clock to Factory Settings

This articles applies to the following models: JR2000, JP2000, NX2000.

This guide explains how to reset JR2000, JP2000, or NX2500 time clocks to their factory settings. A factory reset is often necessary when troubleshooting or preparing a device for reassignment.

Important: Resetting a time clock will change its device ID. Before proceeding, verify that the previous device ID has been removed from your account in the uAttend cloud portal. Click here for instructions on removing a device from your account. Please note that any fees for additional devices, whether used or unused, are non-refundable.

Important Notes on Factory Resetting Your Time Clock

• A factory reset will delete any punches being stored on the device. To transmit those punches, the device must be on an internet connection that does not interrupt communication to our servers.
• You will need your company ID (to find your account) and have access to the administrator email address (to receive an activation code) when adding a new time clock to your account.
• Verify with your IT department that the time clock has been allowed free communication (to and from our servers) on all ports and to/from all addresses on the lists in this article.
• It is necessary to use the LAN connection method when resetting your time clock.  After the initial setup, you can relocate the device and your IT department can make any needed provisioning to connect to your WIFI network, network switch, or access point (if applicable).
• This process will update the device ID. You will need to remove previous device IDs from your account.

To reset a JR2000, JP2000, or NX2500 to factory settings:

Step 1: Reset the Device to Factory Settings

1. Connect an ethernet cable to the time clock with the other end connected directly to your router.
2. Connect the power supply and plug it into a power outlet.
3. Tap the screen.
4. Enter your eight-digit super administrator passcode and press ENTER.
   • If this is your first time accessing this menu, enter the default password 31468912. You will be prompted to create a new super administrator password.
5. Select DEVICE.
6. Select Reset to Factory Settings.
7. Select CONFIRM.
8. The device will reboot. After reboot, complete the Quality Control Process.

Step 2: Complete the Quality Control Process

1. Select the Production environment and tap the Next button.
2. Select the USA region and tap the Next button.
3. Select the appropriate Model for the time clock you own (see the model number on the back of the device) and tap the Next button.
4. Tap the Test Device button.
5. Tap the Start button to perform the ethernet test.
6. Tap the Next button.
7. Tap the Start button to perform the WIFI test. 
8. Tap the Next button.
9. Tap the Finish button.
10. Once the device is done rebooting, onboard theJR2000, JP2000, or NX2500 time clock.