Getting Started with Your RE2000

You've received your new RE2000 time clock and you're ready to get started? Wonderful! This article links out to the content you'll need in a suggested workflow from one place.

• What's in the box?
• Using the Keypad
• Onboarding a new time clock
• Configure the settings
• Registering authentication methods for employees (fingerprint)

What's in the Box?

• Time clock
• Power adapter
• Mounting plate and hardware
• Product Manual
• Table Stand
• Quick Start Guide

Using the Keypad

To enter letters and symbols, you will need to multitap layers on the keypad using the following instructions.

• Pressing the check symbol (✔) button will change the keypad layer displayed on the screen.
  • Capital Letters (A-Z): ABC
  • Lowercase letters (a-z): abc
  • Numbers (0-9): 123
  • Symbols: ? !#$
• Selecting specific letters will work through multi-tap. An individual letter is selected by repeatedly pressing the same key to cycle through the letters for that key.
  • Example: On Layer 1 - to select ‘h’ the user would press the 4 key two times.
• An individual letter will be recorded after 1 second. The user must wait 1 second before entering an additional letter.
  • Example: On Layer 1 - after inputting “h,” the user must wait 1 second for the time clock to record the letter before pressing the 3 key once to input “d.”
• Characters can be deleted once the input has been recorded.

Onboarding Your New Time Clock

Setting up your uAttend Time Clock requires an interaction between your time clock and your account. Once you’ve completed the following 5 easy steps, your employees will be ready to use the clock.

1. Gather Your Account Details

Before you begin onboarding your new time clock, make sure you have the following information ready:

• Company ID: Your company name and ID are always displayed in the upper-right corner of every page in the uAttend cloud portal (as pictured below). 
  
  
   
• Administrator Email Access: During setup, a verification code is sent to the email address of the administrator on the account. Make sure you have access to this email before continuing. This helps keep your account secure by ensuring no one can adda clock to your account without your permission. 

No account yet? No worries! 

Create one at TrackMyTime.com/signup and follow the Setup Wizard to add your departments, employees, and rules. 

See our Getting Started series for more information on the initial account setup and core features!

2. Power on Your Clock

Plug your time clock into a power outlet using the included power adapter. Before powering on the device, review the Features and Specifications article for important safety information and power requirements. 

Note: uAttend time clocks do not support Power over Ethernet (PoE). The device must be powered using the supplied adapter.

3. Connect and Set Up Your Clock

1. Follow the onscreen prompts to select your Wi-Fi Network. 
2. Enter your password onscreen. See Using the Keypad above for additional guidance if needed.
   • The clock will check for any needed updates once the connection is established to be sure you have the most up-to-date version of the clock firmware possible. 
3. Enter your uAttend Company ID. 
4. Enter the 2-step verification code, emailed to your uAttend account administrator's email address. 
5. Select a time zone based on the location of the clock. 
6. Set your 5-digit administrator passcode. This code will be used to access administrator-only functions. If you ever lose it, it can be recovered in your uAttend account.

Note: If your device is running an earlier software version, it may not detect or connect to Wi‑Fi networks with an SSID (network name) of 16 characters or fewer.

This behavior applies during initial setup and is resolved in version 1.00.03.

If your network does not appear or you’re unable to connect:

• Confirm your Wi-Fi network name is 16 characters or fewer, or
• Use a temporary network with a shorter name to complete setup

After connecting, perform an /link to enable support for longer network names.

4. Mount Your Clock

Included with your time clock, you will find:

• A metal back plate
• Four drywall anchors
• Four screws
• Two small bracket screws. 

You will need your own Phillips-head screwdriver.  

To mount your RE2000:

1. Select a location for your time clock near a power outlet. 
2. Place the provided template against the wall. 
3. Drill holes through the targets using a 1/4 inch (6.35mm) drill bit. 
4. Insert the provided drywall anchors if needed. 
   Note: You may need alternate mounting hardware depending on your wall material.
5. Align the metal back plate, prongs facing away from the wall, with the holes.
6. Secure the back plate to the wall with the included screws.
7. Attach the power adapter (if you have not already).
8. Align the two slots on the back of the clock with the two prongs on the back plate. Push down slightly to ensure the clock is securely fastened. 
9. Optional: Screw the time clock to the metal back plate with the included bracket screws at the bottom of the time clock.

5. Add Employee Fingerprints

The RE2000 Time Clock has a max employee capacity of 1000 employees and 300 fingerprint templates.

Employees automatically sync from your uAttend account. Prior to registering finger templates, add the employee to your uAttend account if you have not already.

To register fingerprint templates:

1. Enter your administrator passcode on the time clock. 
2. Select View Employees.
3. Select the employee you wish to register from the list. 
4. Select a finger and follow the on screen prompts.
5. (Optional) Register additional fingerprints for the employee.
6. Repeat steps 3 - 5 for every employee you wish to register.

Employee fingerprint templates automatically sync across all RE series time clocks on your account. Fingerprint templates will not sync with other series time clocks.

You're ready to begin using your device! 

To ensure you're familiar with your new RE2000, we recommend taking a look at the additional articles for the RE Series time clocks here: RE Series (RE2000).