Why am I not receiving 2-Step Verification texts? Follow
Not getting 2-Step Verification (2FA) codes via text messaging? Try these steps:
1. Check Basic Phone Settings
- Check your signal: Make sure you have a strong mobile network connection.
- Text START: Text START to 1(415) 322-5608
- Refresh your connection: Turn Airplane Mode on for a few seconds, then turn it off to refresh your connection.
- Restart your phone: A simple restart can resolve many issues.
- Turn off Do Not Disturb: Ensure Do Not Disturb or other focus modes are turned off.
2. Check Your Spam Folder
Locate the message in your spam folder and mark the message as not spam or move it to your messages. Save the number to your contacts to signal to your phone it's a safe sender.
- On iPhone: Go to Messages > Filters > Spam. Select the message. Tap Recover, then Move to Messages.
- On Android (Google Messages): Go to Settings > Spam protection. Open the message. Tap the three dots and select Not spam.
- Steps may vary depending on your device and messaging app.
3. Reset Your 2-Step Verification
An account admin or supervisor with the necessary permissions can reset your 2-Step Verification through your profile in the web portal. Verify the number was entered correctly or try an alterative method.
If you are the admin or an admin or supervisor isn't available, reset your password from your login page. This also resets your 2-Step Verification settings.