Reset a BN-N Time Clock to Factory Settings

This guide explains how to reset BN6000N or BN65000N time clocks to their factory settings. A factory reset is often necessary when troubleshooting or preparing a device for reassignment.

Important: Resetting a time clock will change its device ID. Before proceeding, verify that the previous device ID has been removed from your account in the uAttend cloud portal. Click here for instructions on removing a device from your account. Please note that any fees for additional devices, whether used or unused, are non-refundable.

You will need the time clock admin and super admin passcodes to access the time clock menus.  Reach out to the Administrator for your account regarding this information.

Important Notes on Factory Resetting Your Time Clock

• A factory reset will delete any saved offline punches being stored on the device. To transmit those punches, the device must be on an internet connection that does not interrupt communication to our servers.
• Verify with your IT department that the time clock has been allowed free communication (to and from our servers) on all ports and to/from all addresses on the lists in this article.
• You will need your company ID (to find your account) and have access to the administrator email address (to receive an activation code) when adding a new time clock to your account.
• It is necessary to use the LAN connection method when resetting your time clock.  After the initial setup, you can relocate the device and your IT department can make any needed provisioning to connect to your network, network switch, or access point (if applicable).

To reset a BN6000N or BN6500N to factory settings:

Step 1: Reset the Device to Factory Settings

1. Connect an ethernet cable to the timeclock and plug the other end directly into your router.
2. Connect the power supply and plug it into a power outlet.
3. Press the MENU key.
4. Enter your eight-digit super administrator passcode and press OK. 
   • If this is your first time accessing this menu, enter the default password 31468912 and press OK. You will be prompted to create a new super administrator password. 
5. Scroll down to Reset to Factory Settings and press OK. 
6. Press OK to confirm your selection.

Important: The Quality Control Process must be completed after a factory reset.

Step 2: Complete the Quality Control Process

1. Select Production for the environment and press OK.
2. Select the appropriate Model for the time clock (BN6000N or BN6500N) and press OK.
3. Select US for the region and press OK.
4. The device will display the environment, region, and the new device ID. 
5. Press OK to complete the Quality Control Tests.
6. The device will test the WIFI (if WIFI Compatible).
7. Select a network and press OK.
8. The device will test the fingerprint sensor.
9. Press and hold your finger to the fingerprint sensor. 
10. Press OK when you see Scan Success on the screen.
11. The device will test the RFID Card sensor. 
12. Scan an RFID card by pressing it to the icon on the device and press OK.
13. The device will test the Keypad. Press OK.
14. Tap any key on the keypad, and press OK again.
15. The device will test the Sound. Press OK.
16. Press OK after you hear "Thank You".
17. Press OK to complete the QC Process.
18. After completing the QC Process, onboard the BN-N time clock.

Remove the Device ID from Your Account

When performing a factory reset on a device, the device ID will change on the device. A new device ID will appear in the account. 

You will need to remove previous device IDs from your account or you will be charged for an additional device. 

Verify the previous device ID has been removed from your account in the uAttend cloud portal. Any fees charged for additional devices (used or unused) are non-refundable.