Reset a DR Time Clock to Factory Settings

As the account admin, you will want to be able to effectively manage the timeclocks on your account. This article will walk through factory resetting your DR2000 or DR2500 timeclock. This will reset the device to it's default settings, change the device ID, and remove employee data from the device. 

You will need the time clock admin and super admin passcodes to access the time clock menus.  Reach out to the Administrator for your account regarding this information.

Before Factory Resetting Your DR Series Timeclock

• A factory reset will delete any saved offline punches being stored on the device. To transmit those punches, the device must be on an internet connection that does not interrupt communication to our servers.
• Verify with your IT department that the timeclock has been allowed free communication (to and from our servers) on all ports and to/from all addresses on the lists in this article.
• You will need your company ID (to find your account) and have access to the administrator email address (to receive an activation code) when adding a new timeclock to your account.
• It is necessary to use the LAN connection method when resetting your timeclock.  After the initial setup, you can relocate the device and your IT department can make any needed provisioning to connect to your WIFI network, network switch, or access point (if applicable).

To reset a DR2000 or DR2500 to factory settings:

Step 1: Reset the Device to Factory Settings

1. Tap the screen.
2. Enter your eight-digit super administrator passcode and press ENTER. If the Face Recognition feature activates, press PIN to enter the passcode.
   • If this is your first time accessing this menu, enter the default password 31468912. You will be prompted to create a new super administrator password.
3. Select DEVICE.
4. Select Reset to Factory Settings.
5. Select CONFIRM.
6. The Quality Control Process must be completed after a factory reset.

Step 2: Complete the Quality Control Process

1. Connect an ethernet cable to the timeclock with the other end connected directly to your router.
2. Connect the power supply and plug it into a power outlet.
3. Select the Production environment and tap the Next button.
4. Select the USA region and tap the Next button.
5. Select the appropriate Model for the timeclock you own (see the model number on the back of the device) and tap the Next button.
6. Tap the Test Device button.
7. Tap the Start button to perform the ethernet test.
8. Tap the Next button.
9. Tap the Start button to perform the WIFI test.
10. Tap the Next button.
11. Tap the Finish button.
12. Once the device is done rebooting, you will need to onboard the timeclock.

After Resetting Your DR Series Timeclock

After onboarding the timeclock, there are settings and features to configure in the cloud portal that relate to your (DR2500, DR2000) timeclock(s).

When performing a factory reset on a device, the device ID will change. You will want to remove previous device IDs from your account. Verify the previous device ID has been removed from your account in the uAttend cloud portal. Click here to review the steps for removing a device from your account. Any fees charged for additional devices (used or unused) are non-refundable.