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Reset an RE2000 Time Clock to Factory Settings Follow

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Kristina Hofreiter
  • Updated

This guide explains how to reset RE2000 time clocks to their factory settings. A factory reset is necessary when troubleshooting or preparing a device for reassignment. The Reset to Factory Settings feature will clear all device data and remove the clock from the company account. 

Important: Resetting a time clock will change its device ID. Before proceeding, verify that the previous device ID has been removed from your account in the uAttend cloud portal. Click here for instructions on removing a device from your account. Please note that any fees for additional devices, whether used or unused, are non-refundable.

This article will cover:

 

You will need the time clock admin and super admin passcodes to access the time clock menus.  Reach out to the Administrator for your account regarding this information.


Important Notes on Factory Resetting Your Time Clock

  • The clock must be online in order to complete Factory Reset.
  • A factory reset will delete any saved offline punches being stored on the device. To transmit those punches, the device must be on an internet connection that does not interrupt communication to our servers.
  • Verify with your IT department that the time clock has been allowed free communication (to and from our servers) on all ports and to/from all addresses on the lists in this article.
  • You will need your company ID (to find your account) and have access to the administrator email address (to receive an activation code) when adding a new time clock to your account.

 

To reset an RE2000 factory settings:

Step 1: Reset the Device to Factory Settings

  1. Press MENU.
  2. Enter your eight-digit super administrator passcode* and press OK.
  3. Scroll down to Reset to Factory Settings and press OK. 
  4. Press OK to confirm your selection.
  5. The device will reboot, display the uAttend screen, then search for networks.

*If this is your first time accessing this menu, enter the default password 31468912 and press OK. You will be prompted to create a new super administrator password. 

Important: The Quality Control Process must be completed after a factory reset.

 

Step 2: Complete the Quality Control Process

  1. Press OK to select Production for the Environment.
  2. Scroll down to select RE2000 for the Model and press OK.
  3. Select US for the Region and press OK.
  4. The device will display the environment, region, and the new device ID. 
  5. Press OK to complete the Quality Control Tests.
  6. The device will test the fingerprint sensor.
  7. Press and hold your finger to the fingerprint sensor. 
  8. Press OK when you see Scan Success on the screen.
  9. The device will test the Keypad. 
  10. Press OK.
  11. Tap any key on the keypad, and press OK again.
  12. The device will test the Sound. 
  13. Press OK.
  14. Press OK after you hear "Thank You".
  15. Press OK to complete the QC Process.
  16. After completing the QC Process, onboard the RE time clock.

 

Remove the Device ID from Your Account

When performing a factory reset on a device, the device ID will change on the device. A new device ID will appear in the account. 

You will need to remove previous device IDs from your account or you will be charged for an additional device. 

Verify the previous device ID has been removed from your account in the uAttend cloud portal. Any fees charged for additional devices (used or unused) are non-refundable.

 

FAQs

What if I don't know the admin or super admin passcode?

If you forgot or don't know the passcode, you can locate it in the web portal.

In the event the clock is passed between businesses and the admin or super admin passcode are not known or there is no way to determine the account associated with the clock, a user can enter the default PIN (53178)
which will present the user with the option to reset factory settings only. 

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